Resolv on board your machines
The machine you sell can explain itself: Resolv embedded on the panel PC, under your brand, updatable like firmware.
Your brand, your machine, your value
For your customer's operator, Resolv is part of the machine: your logo, your name. You sell a machine that diagnoses itself, not third-party software. It is differentiation you can see at the trade fair and feel in the price.
Trivial calls get closed at the machine
The operator enters the alarm code on the panel PC and follows the guided steps. Simple cases never become tickets; only the real problems reach your service desk, already framed. Less incoming pressure, more autonomous and happier customers.
Knowledge ships like an update
You discover a recurring defect and write the procedure? You publish a new atlas version and the installed machines activate it with a hot-swap of a few seconds, without stopping. Got something wrong? Roll back. The knowledge base becomes part of the product life cycle.
No: Resolv runs on-premise on the machine or on the customer's local network. Knowledge-base updates are distributed as signed files, even offline.
Only if you want them to. White-label covers the interface's logo, name and theme: for your customer it is your machine's diagnostic system.
That is the path we recommend: your technicians first (immediate ROI), then the same knowledge base goes on board the machines you sell. Same product, same knowledge, two kinds of value.